Product Support Options

Any purchase of our products includes free minor updates and free product support by email for as long as the release you purchased is the current release. We publish major updates once every two or three years, so you'll typically get a lot more than 30 days of free updates and support with your purchase, and you'll find that our support is second to none. We only charge for major updates, usually at around a 50% discount, and of course, once you upgrade you get free support and updates again.

Product Help
Comprehensive help is provided with our products. Context-sensitive help is available by pressing F1 at any time, and the help contents are available by selecting Help|Contents from the menu bar or by clicking the help icon on the toolbar.

Samples
A variety of useful sample projects are installed in the 'Samples' subfolder within the application installation folder and are also accessible from the application's Windows Start menu.

FAQ
We maintain a collection of answers to frequently asked questions for each product on the forum. Our links page also provides many helpful resources.

Forum
The Kinook Software support forum can be used to post questions and interact with users and our technical support staff.

Technical Support
If none of the above options resolves your question or problem, free technical support by e-mail or phone is available for the current version of each product (for both licensed and evaluation users). To submit a support question, use this contact form.