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Technical Support

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To verify that you have the most recent version of Visual Build, select Help | Check for Updates on the menu or visit the Kinook Software download page.


When reporting any problems encountered, please ZIP and send all of the following information to


1) The info from Help | About | Install Info on the menu.


2) If the problem involves interaction with another program (i.e., Visual Studio, SourceSafe, etc.), the version and service pack of that application.


3) A clear description of the problem encountered and screen shots of any error message windows.  To create a screen shot, press Alt+PrtScn with the error window focused, then Win+R (to show the Run dialog), mspaint and Enter (to start Paint), Ctrl+V to paste the image, and then save the file (preferably in PNG format).


4) Detailed steps to reproduce the problem.


5) A .bld file (ideally that can be built by us) and any other files needed for #4.


6) A build log file.



If the ZIP file to send is larger than 1MB, send it via a free service such as or


We will need all of the above information in order to investigate the problem.  All information provided will be kept strictly confidential to Kinook technical support.  Thank you.


Note: You can press F1 at any time while Visual Build is active for context sensitive help.


You can also visit the Visual Build Forum for answers to common questions and to post questions to the Visual Build user community.