ctrl V dont work

[$bill]

Unless I misunderstand - setting Tools | Options | Import | Import clipboard content hotkey to CTRL+V like you did will produce the behavior you describe as "a dialog box comes up saying that it is importing a document" and you would find that new imported document under Imported Items (unless you changed that default behavior). I use this method of importing (with the default Win + V) quite a lot.

If I have plain text in the clipboard and want to paste into a item based on the text template, CTRL + V does that for me just like many other windows applications.