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  #1  
Old 05-23-2019, 07:44 AM
kinook kinook is online now
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I'm still getting video does not exist. Can you try sending it another way? See https://kinook.com/Forum/showthread.php?t=3038

So this is a new problem that started after some Windows update? If the problem is specific to your machine and O/S (Win 8.1?), you may need to repave and reinstall Windows or switch to Windows 10.
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  #2  
Old 05-23-2019, 09:29 AM
MihailCherkass MihailCherkass is online now
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Quote:
Originally Posted by kinook View Post
I'm still getting video does not exist. Can you try sending it another way? See https://kinook.com/Forum/showthread.php?t=3038

So this is a new problem that started after some Windows update? If the problem is specific to your machine and O/S (Win 8.1?), you may need to repave and reinstall Windows or switch to Windows 10.
Ok, I'm going to reinstall Windows. It seems that update of .Net framework causes the bug. Is Ultra Recall based on .Net framework? Should I avoid the update? I sent video to support@kinook.com
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  #3  
Old 05-23-2019, 10:35 PM
kinook kinook is online now
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I see the issue -- it's not a Windows issue but a problem with mouse wheel scrolling within UR. I believe it was introduced with this change in March:

Mouse wheel scrolling in trees and lists not working correctly for 'Screen at a time' setting.* [5.4.0.5]

For now, either use the keyboard or scroll bar instead of the mouse wheel, or here is a download of v5.3.

https://www.kinook.com/Download/Old/...ecallPro53.exe

We will investigate.
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  #4  
Old 05-24-2019, 11:37 AM
MihailCherkass MihailCherkass is online now
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Thank you!
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  #5  
Old 05-25-2019, 04:32 PM
kinook kinook is online now
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This is fixed in the latest download (5.4.0.11).
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