|
#1
|
|||
|
|||
Unable to reproduce with
Ultra Recall Professional 6.1 (x64) Copyright © 2004-2020 Kinook Software, Inc. Registered to: xxx Windows version: Windows 10 Home Install path: C:\Program Files\UltraRecall HRW15.DLL version 15.0.0.1 HTW21.DLL version 21,0,0,0 MSPTLS.DLL version 16.0.11929.20048 PolarSpellChecker.dll version 4.0.5.5 RICHED20.DLL version 16.0.11929.20048 SftPrintPreview_x64_U_20.dll version 2.07 TEW26.DLL version 26.0.0.7 UltraRecall.exe version 6.1.0.1 UltraRecallX.exe version 6.1.0.1 unins000.exe version 51.52.0.0 Database filename: xxx Database version: 4.0.1 [FTS] https://kinook.com/Forum/showthread.php?t=3038 |
#2
|
|||
|
|||
Continue ...
I found my computer has both 32 bit and 64 bit installed. So I uninstalled both, installed 64 bit, has file crash issue, I updated those two office DLL files, still has issue. I uninstalled 64 bit and installed 32 bit, still have file crash issue.
I captured the info after I updated office DLL for 64 bit and default installation for 32-bit: Ultra Recall Professional 6.1 (x64) Copyright © 2004-2020 Kinook Software, Inc. Registered to: xxx Windows version: Windows 10 Enterprise Install path: C:\Program Files\UltraRecall HRW15.DLL version 15.0.0.1 HTW21.DLL version 21,0,0,0 msptls.dll version 16.0.11929.20048 msvcr100.dll version 10.00.40219.325 PolarSpellChecker.dll version 4.0.5.5 riched20.dll version 16.0.11929.20048 SftPrintPreview_x64_U_20.dll version 2.07 TEW26.DLL version 26.0.0.7 UltraRecall.exe version 6.1.0.1 unins000.exe version 51.52.0.0 Database filename: xxx Database version: 4.0.1 [FTS] Ultra Recall Professional 6.1 Copyright © 2004-2020 Kinook Software, Inc. Registered to: xxx Windows version: Windows 10 Enterprise Install path: C:\Program Files (x86)\UltraRecall hrs32.DLL version 15.0.0.1 HTS21.DLL version 21,0,0,0 PolarSpellChecker.dll version 4.0.5.5 riched20.dll version 5.50.99.2050 SftPrintPreview_IX86_U_20.dll version 2.07 TER26.DLL version 26.0.0.7 UltraRecall.exe version 6.1.0.1 unins000.exe version 51.52.0.0 Database filename: xxx Database version: 4.0.1 [FTS] |
#3
|
|||
|
|||
Still not working ...
Hi,
Today actually it's worse for the test. Yesterday UR crashes after I hit Enter for new line on that document. Today whenever I mouse click on the document title "My test data", UR is not responding and I had to kill it. I tried repairing the database but it's the same. I have tried UR 6.1 32 bit, 64 bit, 64 bit portable, 6.0 32 bit, 64 bit, all the same. I used the same file I sent to support last night. Let me know if there's anything else I can try. I will try more times to get to the stage where I can use the app (with workaround if needed). Thanks, yf |
#4
|
|||
|
|||
I have been having same crashes when editing text & inserting images. Most repeatable is when working with tables. Regrettably, I was forced to stop using UR for my text editing needs.
There has been some talk about replacing UR with a live preview mark-down editor or some other stable editor. Hope this day comes! Every time I insert a row in a table (place mouse cursor past the right-side border of the last row cell) & hit enter. This repeatedly crashes UR with riched20.dll versions 5, 14, 15, & 16. I hope this helps. Thanks |
#5
|
|||
|
|||
Thanks for the info!
I only used table feature little in UR, mostly I use it to store text inputs, web pages and PDF files. I don't have crash in early years (before 2015), but it becomes more and more in last three years. In addition to crash on text editor, today is another scenario, whenever I mouse click on an item on the tree, it is not responding. My guess is it has to do with some data in the documents. |
#6
|
|||
|
|||
Quote:
https://www.lifewire.com/what-window...talled-2626084 Quote:
https://kinook.com/Forum/showthread.php?t=3038 |
#7
|
|||
|
|||
Quote:
Then, you could experiment with other versions that have better table and hyperlink support (if needed). Again, see https://kinook.com/Forum/showthread.php?t=2853 for more details. |
#8
|
|||
|
|||
Quote:
|
#9
|
|||
|
|||
#10
|
|||
|
|||
Quote:
|
|
|