Kinook Software Forum

Go Back   Kinook Software Forum > Ultra Recall > [UR] General Discussion

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 03-31-2011, 03:43 PM
doris doris is online now
Registered User
 
Join Date: 05-06-2009
Location: Germany
Posts: 13
License key invalid after updating to 4.2.1.2

Hi, kinook,

I just updated my UR Pro from version 4.2.1.1 to 4.2.1.2. Now UR shows "Trial version: 45 days remaining" in the title bar. When I try to enter my license information into the Register dialogue, the following message shows up: "The name and/or key entered is not valid".
I had to reenter my license key after a few updates in the past, but I never encountered this problem.

Any help appreciated
Doris
Reply With Quote
  #2  
Old 03-31-2011, 03:47 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,003
Make sure that Help | About | Install Info shows

Ultra Recall Professional 4.x

If it shows 'Ultra Recall 4.x', you will need to uninstall, then download and install the Professional edition from http://www.kinook.com/Download/UltraRecallProEval.exe.

Then, make sure to copy and paste all the lines between the 'Copy lines below/above' lines from the license info email (not just the license key) into the Register dialog.
Reply With Quote
  #3  
Old 04-01-2011, 05:23 AM
doris doris is online now
Registered User
 
Join Date: 05-06-2009
Location: Germany
Posts: 13
how embarassing ... I had downloaded the standard version instead of the Pro version. Now it works.
Sorry about that
Doris
Reply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -5. The time now is 07:10 AM.


Copyright © 1999-2023 Kinook Software, Inc.