Read-only items are not read-only

Nobodo · #1 12-02-2011, 01:54 PM

I just go into the email stored in UR, and it freely allows me to make any modifications I want to the email just as if it was a text note. Then when I go to another item and back to the stored email, the changes are gone. I guess I don't know what you mean by "how are you editing the messages in UR" - just like any other item.

As to the "how to report problems":
I will go through all those steps when I have time; that won't be today but I can as soon as possible. Are you saying that you cannot recreate the problem by doing the explicit steps I already posted in this thread? I reboot daily, so that isn't an issue, and I just tried creating a new UR database and the problem exists in a brand new database too.

Thanks,
Mark.

kinook · #2 12-02-2011, 03:35 PM

I imported two messages from Outlook as siblings. Trying 3 times, with .msg configured to display in the browser (Tools | Options | Browser | File extensions to display in internal browser view), then text editor (Tools | Options | Editor | File extensions to display in text editor), and then MIME viewer (Tools | Options | Documents | File extensions to display in MIME viewer), I was unable to edit the message body of either message.

Nobodo · #3 12-02-2011, 05:26 PM

Quote:

Originally Posted by kinook

I imported two messages from Outlook as siblings. Trying 3 times, with .msg configured to display in the browser (Tools | Options | Browser | File extensions to display in internal browser view), then text editor (Tools | Options | Editor | File extensions to display in text editor), and then MIME viewer (Tools | Options | Documents | File extensions to display in MIME viewer), I was unable to edit the message body of either message.

Under 'Browser' .msg is in "File extensions to display in internal ..."
Under 'Editor' .msg is not in "File extensions to display in text editor".
Under 'Documents' there is nothing at all in "File extensions to display in MIME viewer".
Under 'Documents' .msg is one of many extensions in "File extensions to open stored documents writeable".
Under 'Documents' .msg is not in 'File extensions to edit/view externally".

Thanks,
Mark.

kinook · #4 12-02-2011, 10:08 PM

It's Internet Explorer that actually displays the message content when .msg is configured to display in the browser view. IE didn't allow editing of messages in my tests, so I'm not sure what's different there. Maybe try removing .msg from the File extensions to open stored documents writeable option.