Kinook Software Forum

Go Back   Kinook Software Forum > Ultra Recall > [UR] General Discussion

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 05-19-2016, 02:14 PM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 503
Editor does not scroll using Surface Pro touchpad gesture

I use UR on an SP3. It allows using 2 finger gesture to scroll. It works in most apps. It does not in UR. When I attempt to scroll editor pane, the scroll bar flickers up & down but does not move. My only option is to click and drag the scroll bar. This is significant hit to the user experience.

It works fine in the data explorer pane, though.

Where is this behavior stemming from?

Thank you
Reply With Quote
  #2  
Old 05-19-2016, 02:30 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,003
Does it work in WordPad? You might try different versions of the MS rich text editor to see if one works better.
http://www.kinook.com/Forum/showthread.php?t=2853
Reply With Quote
  #3  
Old 05-23-2016, 02:46 PM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 503
Scrolling works fine as expected with RICHED20.DLL version 16.0.6828.1016. It also works fine with wordpad on windows 10.

It did not work with anything below this release e.g. riched20.dll version 14.0.4750.1000. The workaround is to to follow every scroll with a left click. Looks like mouse cursor has to follow the scroll all the time.


Ultra Recall Professional 5.2
Copyright © 2004-2016 Kinook Software, Inc.
Registered to: XXXX (1-user license)
Windows version: Windows 10 Pro
Install path: C:\Program Files (x86)\UltraRecall
hrs32.dll version 5.0.1.3
hts11.dll version 11,0,2,3
mimepp.dll version 3.0.4
msptls.dll version 15.0.4420.1017
PolarSpellChecker.dll version 4.0.5.4
RICHED20.DLL version 16.0.6828.1016
SftPrintPreview_IX86_U_20.dll version 2.04
ter16.dll version 16.0.5.0
UltraRecall.exe version 5.2.0.7
unins000.exe version 51.52.0.0
Database filename: xxxxx
Database version: 4.0.1 [FTS]
Reply With Quote
  #4  
Old 05-24-2016, 11:40 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 503
I switched to using RICHED20.DLL version 16.0.6828.1016 for now. Too early to tell, but hope it works.

If you run into hanging issues, specially, when pasting large text, disable 'check spelling as you type'. Looks like this is a known issue, hoping it gets fixed someday

Thanks for the great support.
Reply With Quote
  #5  
Old 05-25-2016, 10:19 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 503
Spoke to soon.

The RICHED20.DLL version 16.0.6828.1016 crashes UR. With this file in UR install folder, it won't even launch. I had to revert back to the 14.* release

Not sure why and I hope UR can be updated to utilize latest release of this dll.

If willing, I'm available to work with you to try to resolve it. IMHO, there is no excuse for UR not to respond to such fundamental user experience expectation to scroll its editor via the trackpad. Surface Pro & Book are modern and flagship MS devices. Why not make UR compatible ?!

Thanks

Last edited by cnewtonne; 05-25-2016 at 10:26 AM.
Reply With Quote
  #6  
Old 05-26-2016, 03:37 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,003
Working for me with v16.0.6925.1014. Maybe you are using the 64-bit DLL.
Attached Images
 
Reply With Quote
  #7  
Old 05-26-2016, 06:37 PM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 503
Mine was a little older. But, I believe it may have not worked because I pasted it in the UR install folder without mstpls.dll file. It worked after downloading the zip archive you posted here http://www.kinook.com/Forum/showthread.php?t=2853 (v16.0.6925.1014 (installed with Office 2016))

I was able to open UR with no crashes, browse some items, and scroll long text items. All good for now. I'll confirm after a full day use tomorrow.
Attached Images
 
Reply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -5. The time now is 06:37 PM.


Copyright © 1999-2023 Kinook Software, Inc.