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  #1  
Old 03-31-2011, 04:43 PM
doris doris is online now
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Join Date: 05-06-2009
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License key invalid after updating to 4.2.1.2

Hi, kinook,

I just updated my UR Pro from version 4.2.1.1 to 4.2.1.2. Now UR shows "Trial version: 45 days remaining" in the title bar. When I try to enter my license information into the Register dialogue, the following message shows up: "The name and/or key entered is not valid".
I had to reenter my license key after a few updates in the past, but I never encountered this problem.

Any help appreciated
Doris
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  #2  
Old 03-31-2011, 04:47 PM
kinook kinook is online now
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Make sure that Help | About | Install Info shows

Ultra Recall Professional 4.x

If it shows 'Ultra Recall 4.x', you will need to uninstall, then download and install the Professional edition from http://www.kinook.com/Download/UltraRecallProEval.exe.

Then, make sure to copy and paste all the lines between the 'Copy lines below/above' lines from the license info email (not just the license key) into the Register dialog.
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  #3  
Old 04-01-2011, 06:23 AM
doris doris is online now
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how embarassing ... I had downloaded the standard version instead of the Pro version. Now it works.
Sorry about that
Doris
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