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  #1  
Old 08-05-2006, 09:50 AM
hartmut hartmut is online now
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Join Date: 06-12-2005
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printing problem

After I have installed the 2.0d Pro Version I receive the following message when I want to print something our of UR.
With other software there is no problem

quote

SftPrintPreview/DLL 1.0
SftPrintPreview/DLL 1.0
The required license for SftPrintPrevi/DLL 1.0 cannot be located.
It appears that you are using a partial copy of SftPrintPrev/DLL 1.0.

Please remove the product and re -install SftPrintPreviDLL 1 0 in its entire.y

Softel vdm ,Inc.

1436 Kinglet Dr
Punta Gorda , FL 33950


(941 )505 -8600
support @ softelvdm.com
www .softelvdm.com



OK

unquote
I have re-installed the 2.0d but the problem remains.
Thank you
Hartmut
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  #2  
Old 08-07-2006, 07:33 AM
kinook kinook is online now
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There is a problem with the build. We have reverted the download to v2.0c while we investigate. You will need to uninstall, download, and reinstall.
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  #3  
Old 08-07-2006, 11:07 AM
cnewtonne cnewtonne is online now
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got same issue too.
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  #4  
Old 08-07-2006, 01:24 PM
kinook kinook is online now
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Fixed in the updated download.
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  #5  
Old 08-07-2006, 02:36 PM
Leoram Leoram is offline
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Join Date: 08-03-2005
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I continue to have problems with Print Preview even with the last update dated today. Pls see pictures.
Attached Files
File Type: zip print preview error message.zip (10.6 KB, 1203 views)
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  #6  
Old 08-07-2006, 02:50 PM
cnewtonne cnewtonne is online now
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me to. Downloaded it 5 times so far, Same issue. What is going on?
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  #7  
Old 08-07-2006, 03:01 PM
kinook kinook is online now
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Sounds like something between you and our server cached an old copy or something. Try uninstalling, downloading from ftp://ftp.kinook.com/UltraRecallProEval.exe and reinstalling.
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  #8  
Old 08-07-2006, 03:49 PM
cnewtonne cnewtonne is online now
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had to uninstall to get it to work. Had to redo my perferences, but no problem. I'm all good for now. Thank you.
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  #9  
Old 10-17-2006, 03:54 PM
wordmuse wordmuse is online now
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If I uninstall and then re-install, will my license information be retained or do I need to re-enter that again?

Thanks.

Regards,
Bal
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  #10  
Old 10-17-2006, 05:38 PM
kinook kinook is online now
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You will need to re-enter it. Another option (instead of uninstalling) is to simply delete all files from the UR install path before re-installing.
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  #11  
Old 10-17-2006, 08:13 PM
wordmuse wordmuse is online now
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The reinstall went smoothly and the printing problem appears to be solved. Great service. Thanks a lot.

Regards,
Bal
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