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  #1  
Old 08-24-2020, 09:53 PM
yfuser yfuser is online now
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Join Date: 06-10-2011
Posts: 24
UR crashes

Hi,

I have been using UR for long and my current version is 6.1. I am using Windows 10.

I really want to keep using it, but more and more I am complaining about UR crash. I do not have a good pattern to describe. Usually when I try to do something (add a new line to a document in today's case), it crashes. The document text is not new, I am just adding a line to it and I have been updating it many times, now today three times in a row when I try to add a line, it closes. open, do the same thing, close. Three times. Now I am not editing that document. This is just one example. It happened other times with probably different scenarios. A workaround is that once that happen, I go to delete that document directly and save. then I can keep using.

But, this really bothers me. I couldn't just share the whole file to you to debug. It's huge and contains personal information. So I really don't have good example to provide for you to troubleshoot.

Thanks,
yf
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  #2  
Old 08-24-2020, 10:14 PM
kinook kinook is online now
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https://www.kinook.com/Forum/showthread.php?t=2853
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  #3  
Old 08-24-2020, 10:30 PM
yfuser yfuser is online now
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Tried, still got error

Hi,

Thank you for prompt reply!

I have followed your links and updated the DLLs from
v15.0.4420.1017 (installed with Office 2013)

to
v16.0.11929.20048 (installed with Office 2016)

Still same error. However, I managed to re-create the issue with a very small data file. I can send to you and describe the steps, is that ok?

Thank you!
yf
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  #4  
Old 08-24-2020, 10:36 PM
yfuser yfuser is online now
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Test database sent

Hi,

I have sent the test database and steps to support@kinook.com.

Let me know if you don't get it.

Thanks,
yf
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  #5  
Old 08-24-2020, 11:16 PM
kinook kinook is online now
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Unable to reproduce with

Ultra Recall Professional 6.1 (x64)
Copyright 2004-2020 Kinook Software, Inc.
Registered to: xxx
Windows version: Windows 10 Home
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HTW21.DLL version 21,0,0,0
MSPTLS.DLL version 16.0.11929.20048
PolarSpellChecker.dll version 4.0.5.5
RICHED20.DLL version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version 26.0.0.7
UltraRecall.exe version 6.1.0.1
UltraRecallX.exe version 6.1.0.1
unins000.exe version 51.52.0.0
Database filename: xxx
Database version: 4.0.1 [FTS]

https://kinook.com/Forum/showthread.php?t=3038
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  #6  
Old 08-25-2020, 08:34 AM
yfuser yfuser is online now
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Continue ...

I found my computer has both 32 bit and 64 bit installed. So I uninstalled both, installed 64 bit, has file crash issue, I updated those two office DLL files, still has issue. I uninstalled 64 bit and installed 32 bit, still have file crash issue.

I captured the info after I updated office DLL for 64 bit and default installation for 32-bit:
Ultra Recall Professional 6.1 (x64)
Copyright 2004-2020 Kinook Software, Inc.
Registered to: xxx
Windows version: Windows 10 Enterprise
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HTW21.DLL version 21,0,0,0
msptls.dll version 16.0.11929.20048
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.5
riched20.dll version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version 26.0.0.7
UltraRecall.exe version 6.1.0.1
unins000.exe version 51.52.0.0
Database filename: xxx
Database version: 4.0.1 [FTS]

Ultra Recall Professional 6.1
Copyright 2004-2020 Kinook Software, Inc.
Registered to: xxx
Windows version: Windows 10 Enterprise
Install path: C:\Program Files (x86)\UltraRecall
hrs32.DLL version 15.0.0.1
HTS21.DLL version 21,0,0,0
PolarSpellChecker.dll version 4.0.5.5
riched20.dll version 5.50.99.2050
SftPrintPreview_IX86_U_20.dll version 2.07
TER26.DLL version 26.0.0.7
UltraRecall.exe version 6.1.0.1
unins000.exe version 51.52.0.0
Database filename: xxx
Database version: 4.0.1 [FTS]
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