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  #1  
Old 12-20-2019, 07:51 AM
cnewtonne cnewtonne is online now
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File already open error when viewing Outlook messages

Hi all ...

I'm able to drag individual Outlook items from OL mail and store them in UR. However, when I click on an info item, instead of displaying the content of the message, it prompts me to open or download it.

Attempting to open it returns ...

We can't open "c:\...\UIt697A.tmp.msg". It's possible the file is already open or you don't have permissions to open it. To check your permissions, right-click the file folder, then click properties.

Even when I save it, trying to open it from file explorer returns same error.

I included a sample URD file to reproduce the error along with diagnostic details. Please download it from here: https://www.dropbox.com/s/gkg15n37aa...-open.urd?dl=0

Thanks
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  #2  
Old 12-20-2019, 08:13 AM
cnewtonne cnewtonne is online now
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Left: Oulook msg dragged from OL mail window.
Right: Same msg file downloaded from copy saved by UR
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  #3  
Old 12-20-2019, 09:53 PM
kinook kinook is online now
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It seems as though Office 365 no longer supports rendering within IE hosted within another app.

Remove .msg from Tools | Options | Browser | File extensions to display in internal browser view.
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Old 12-22-2019, 10:13 AM
cnewtonne cnewtonne is online now
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Removing it will display the two options to 'open linked/stored'. Is there no other way to display actual content of the msg file? I mean, No third-party plugins/controls?

Also, it appears content of these files is not indexed. UR search was not able to locate strings in the files. By design?

Thanks
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  #5  
Old 12-22-2019, 10:40 AM
cnewtonne cnewtonne is online now
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Quote:
It seems as though Office 365 no longer supports
Does this mean it'll work fine with Outlook 2019?

Thanks
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  #6  
Old 12-23-2019, 12:37 PM
kinook kinook is online now
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Quote:
Originally Posted by cnewtonne View Post
Removing it will display the two options to 'open linked/stored'. Is there no other way to display actual content of the msg file? I mean, No third-party plugins/controls?
If you remove .msg from all viewers, it should display using the Message form and rich edit viewer by default.

Another option is to add .msg to Tools | Options | Documents | File extensions to display in MIME viewer to view in text format.

Quote:
Originally Posted by cnewtonne View Post
Also, it appears content of these files is not indexed. UR search was not able to locate strings in the files. By design?
UR did capture text for the item (select parent item and F9 -> include Item Text), and searching on several of those terms worked for me.
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  #7  
Old 12-23-2019, 12:39 PM
kinook kinook is online now
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Quote:
Originally Posted by cnewtonne View Post
Does this mean it'll work fine with Outlook 2019?
I believe Office 365 and 2019 are the same thing (subscription vs. one-time purchase).
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  #8  
Old 12-23-2019, 01:19 PM
cnewtonne cnewtonne is online now
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Yes, worked wondrously

Removing it from all locations, displayed it in rtf read-only. Keeping it in 'mime' also displayed it in plain text.

This is good enough.

Thanks & have a great holiday season.
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