UR crashes

[yfuser]

Hi,

Today actually it's worse for the test. Yesterday UR crashes after I hit Enter for new line on that document. Today whenever I mouse click on the document title "My test data", UR is not responding and I had to kill it. I tried repairing the database but it's the same. I have tried UR 6.1 32 bit, 64 bit, 64 bit portable, 6.0 32 bit, 64 bit, all the same. I used the same file I sent to support last night.

Let me know if there's anything else I can try. I will try more times to get to the stage where I can use the app (with workaround if needed).

Thanks,
yf

[cnewtonne]

I have been having same crashes when editing text & inserting images. Most repeatable is when working with tables. Regrettably, I was forced to stop using UR for my text editing needs.

There has been some talk about replacing UR with a live preview mark-down editor or some other stable editor. Hope this day comes!

Every time I insert a row in a table (place mouse cursor past the right-side border of the last row cell) & hit enter. This repeatedly crashes UR with riched20.dll versions 5, 14, 15, & 16.

I hope this helps.

Thanks

[yfuser]

Thanks for the info!

I only used table feature little in UR, mostly I use it to store text inputs, web pages and PDF files. I don't have crash in early years (before 2015), but it becomes more and more in last three years.

In addition to crash on text editor, today is another scenario, whenever I mouse click on an item on the tree, it is not responding. My guess is it has to do with some data in the documents.

[kinook]

Originally Posted by yfuser

Thanks for the info!

I only used table feature little in UR, mostly I use it to store text inputs, web pages and PDF files. I don't have crash in early years (before 2015), but it becomes more and more in last three years.

Nothing has changed in UR regarding text editing, this must have something to do with the version of the rich edit control you're using and/or updates to Windows. Which version of Windows are you running?

https://www.lifewire.com/what-window...talled-2626084

In addition to crash on text editor, today is another scenario, whenever I mouse click on an item on the tree, it is not responding. My guess is it has to do with some data in the documents.

Can you pare this down to something you can send to us to investigate?

https://kinook.com/Forum/showthread.php?t=3038

[kinook]

Originally Posted by yfuser

Hi,

Today actually it's worse for the test. Yesterday UR crashes after I hit Enter for new line on that document. Today whenever I mouse click on the document title "My test data", UR is not responding and I had to kill it. I tried repairing the database but it's the same. I have tried UR 6.1 32 bit, 64 bit, 64 bit portable, 6.0 32 bit, 64 bit, all the same. I used the same file I sent to support last night.

Let me know if there's anything else I can try. I will try more times to get to the stage where I can use the app (with workaround if needed).

Thanks,
yf

This first thing I would do is close UR, delete riched20.dll from the UR install path, and restart UR. That should be stable.

Then, you could experiment with other versions that have better table and hyperlink support (if needed).

Again, see

https://kinook.com/Forum/showthread.php?t=2853

for more details.

[yfuser]

Originally Posted by kinook

This first thing I would do is close UR, delete riched20.dll from the UR install path, and restart UR. That should be stable.

Then, you could experiment with other versions that have better table and hyperlink support (if needed).

Again, see

https://kinook.com/Forum/showthread.php?t=2853

for more details.

I tried this. Deleting riched20.dll didn't help, whenever I click on the item, UR is not responding any more.

[kinook]

Which version of Windows are you running?

https://www.lifewire.com/what-window...talled-2626084

[yfuser]

Originally Posted by kinook

Which version of Windows are you running?

https://www.lifewire.com/what-window...talled-2626084

Hi, it's Windows 10 Enterprise version 1903

[kinook]

Still not able to reproduce. Try one of the following:

1) Uncheck Tools | Quick Options | Spelling: Enable spell checker and restart

2) Run the 32-bit version of UR

[yfuser]

Originally Posted by kinook

Still not able to reproduce. Try one of the following:

1) Uncheck Tools | Quick Options | Spelling: Enable spell checker and restart

2) Run the 32-bit version of UR

Wow!!! It works now! It is the spell checker.

I have tested with both 32-bit and 64-bit, no hanging any more.

Thank you!!!
yf