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  #1  
Old 05-02-2024, 08:07 AM
cnewtonne cnewtonne is online now
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Join Date: 07-27-2006
Posts: 518
After upgrading to 6.3.0.17, sporadic access violation using Quick Search

Since this upgrade, I have been getting this AV error daily. Never seen it before the upgrade.

It is sporadic, but when it does happen, is results from these steps ...

1. Invoke quick search.
2. Type search string
3. Hit ENTER
4. Get the AV error.

It does not happen all the time using these steps. UR does not crash and once I dismiss the error, I'm able to continue using UR without having to restart it.

Ultra Recall Professional 6.3 (x64)
Copyright 2004-2024 Kinook Software, Inc.
Registered to: **** (1-user license)
Windows version: Windows 10 Enterprise
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HRW19.DLL version 19.0.0.2
HTW21.DLL version 21,0,0,0
HTW25.DLL version 25,0,0,3
msptls.dll version 15.0.4420.1017
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.6
riched20.dll version 15.0.4420.1017
SftPrintPreview_x64_U_20.dll version 2.07
SSGPW.DLL version 1.0.2.1
SSLW.DLL version 1.5.0.3
TEW26.DLL version 26.0.0.7
TEW30.DLL version 30.0.0.6
UltraRecall.exe version 6.3.0.17
unins000.exe version 51.52.0.0
Database filename: ***\***.urd
Database version: 6.3.2 [FTS]
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  #2  
Old 05-02-2024, 11:36 PM
kinook kinook is online now
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I will analyze the recent changes. In the mean time, if you can identify steps to reproduce it could help.
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  #3  
Old 05-03-2024, 07:25 AM
cnewtonne cnewtonne is online now
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Thanks.
I included the steps in my original post above. I do not know if the search string has something to do with the error. I'll pay attention to it next time.
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  #4  
Old 05-03-2024, 01:34 PM
kinook kinook is online now
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Right, but I tried that and haven't experienced the problem. It could be a combination of your settings or other differences.

https://www.kinook.com/Forum/showthread.php?t=3038
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  #5  
Old 05-03-2024, 01:44 PM
kinook kinook is online now
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I put the previous version for download at

https://kinook.com/Download/Old/Ultr...l_6.3.0.16.exe

in case it avoids the issue, and if so, it would also narrow down which changes could have caused it. I checked all recent changes and nothing stands out as introducing the problem.
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  #6  
Old 05-04-2024, 12:54 PM
cnewtonne cnewtonne is online now
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Posts: 518
On a second machine, I started experiencing same AV errors and UR crashes/aborts using Quick Search (QS) form. I tried 7 times using same steps, UR either displayed AV error or aborted in 5 of them. I was not able to reproduce in the remaining 2 attempts. It is not 100% reproducible.


1) Call QS form using keyboard shortcut.
2) Duplicate QS form using CTRL+T to open 4 new QS tabs.
3) Perform ~ 4 QS's using text string in most recent QS tab (QST4).
4) Switch back to QST1 tab (oldest).
5) In QST1, type search string, hit ENTER, Backspace to delete it. type same text, hit ENTER. Repeat few times.
6) On at least 2 occasions, simply doing CTRL+T to duplicate QS tab, produced AV error.
7) At some point, searching in QST1 should either produce AV error of crash/abort UR.
8) If you get AV dialogue. dismiss it. You should be able to continue searching. UR appears to be working fine.


Ultra Recall Professional 6.3 (x64)
Copyright 2004-2024 Kinook Software, Inc.
Registered to: ***(1-user license)
Windows version: Windows 11 Home
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HRW19.DLL version 19.0.0.2
HTW21.DLL version 21,0,0,0
HTW25.DLL version 25,0,0,3
msptls.dll version 15.0.4420.1017
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.6
riched20.dll version 15.0.4420.1017
SftPrintPreview_x64_U_20.dll version 2.07
SSGPW.DLL version 1.0.2.1
SSLW.DLL version 1.5.0.3
TEW26.DLL version 26.0.0.7
TEW30.DLL version 30.0.0.6
UltraRecall.exe version 6.3.0.17
unins000.exe version 51.52.0.0
Database filename: X:\****.urd
Database version: 6.3.2 [FTS]
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