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  #1  
Old 04-09-2021, 09:35 AM
cnewtonne cnewtonne is online now
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Join Date: 07-27-2006
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Error when saving external RTF doc

This is a workflow I have been doing for years.

1. Copy content from a webpage e.g. https://support.atlassian.com/jira-s...ure-swimlanes/

2. Open a blank info item external: ctrl+j (ms word)
3. Insert web content into Word & save
4. Back to UR and click resume internal editing
5. UR crashes (see image attached).

I have done this for years with no issue. Now, It crashes since I updated to 6.2

Ultra Recall Professional 6.2 (x64)
Copyright 2004-2021 Kinook Software, Inc.
Registered to: xxxxx (1-user license)
Windows version: Windows 10 Home
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HTW21.DLL version 21,0,0,0
MSPTLS.DLL version 16.0.11929.20048
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.6
RICHED20.DLL version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version 26.0.0.7
UltraRecall.exe version 6.2.0.0
unins000.exe version 51.52.0.0
Database filename: C:\Users\......urd
Database version: 4.0.1 [FTS]
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  #2  
Old 04-09-2021, 10:49 AM
cnewtonne cnewtonne is online now
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I downgraded to 6.1.0.10. Same procedure above no longer crashes UR.
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  #3  
Old 04-09-2021, 03:45 PM
kinook kinook is online now
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Fixed in the latest download (6.2.0.1).
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  #4  
Old 04-11-2021, 07:19 AM
cnewtonne cnewtonne is online now
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UR no longer crashes using 6.2.0.1.
Thank you.
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