Mystery of the Lost Document Changes

[quant]

scary

when I finish to do some external edits, I save and before I close the application (word in your example), I have a look at UR and move to another item so that UR shows "Synchronizing item" ... if this would not happen, I know that there's sth wrong. Even if you close the word, there should still be a copy of that document in your Windows Temp directory.