"This action cannot be completed because the other program is busy"

[kevina]

This is the first report we've had of this behaviour, can you provide any details on what actions you have taken (in Ultra Recall) immediately before this situation is encountered?

What version(s) of Microsoft Word (or Microsoft Office) do you have installed? What operating system are you using (the best way to obtain Ultra Recall/OS information is on the menu: Help -> About -> Install Info...) Just click the Copy button, then paste into an email to support@kinook.com along with the other requested info.

Since Ultra Recall doesn't invoke Microsoft Word via COM (or any other means) it doesn't make much sense that Ultra Recall would ever display this dialog...