1.4 Installation Problem

[kevina]

It sounds like two different problems are being described here.

The first problem, where the Ultra Recall 1.4 setup is hanging, could be a corrupt install file (we use the same installation technology for all our products and have never had this error reported before). I would recommend clearing your browser cache, then re-downloading the v 1.4 installation file, uninstalling, and re-installing.

The second problem mentioned here is not very clear: does "intermittent problems loading" mean that Ultra Recall is not starting normally after being installed? Please provide more detail on the intermittent problems being encountered.