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ok. I think I got it figured out. Soon after sending you the registry keys, my UL created new key and set itself to use defaults. I had to go to 'options' and reset things back to my liking. One of the settings I always applied is remove all extensions from import-->keywording-->file extensions. Soon after I did that, the issue returned. I, then, went back to this setting and added '.msg' and to did an OL msg import and it worked just fine. Same thing happened once I added '.rtf' to this box.
So this is what caused it.
Is this by design?
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