The works ok here (UR 3.1.1, Win XP SP2, IE 6). Do the images display properly if you unzip and open
http://www.kinook.com/Download/import.zip? Please ZIP and send:
1) The info from Help | About | Install Info
2) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall\Options"
3) A .urd file with an item that demonstrates the problem
Thanks.