|
We have identified one scenario that can result in the wrong sync behavior:
1) If the stored item's URL attribute still points to the originally imported document (it's best to move documents into UR if they'll be edited there so that no linkage is retained to the original imported document)
2) And the external application holds a lock while editing so that the temp edited file can't be opened for reading (Word does this)
3) Save works correctly, but when syncing, the first time, the stored document is correctly updated from the temp copy (by first copying to another temporary file since it can't be opened directly due to Word's lock), but the problem is that apparently from that point on in the same session, syncing updates UR's stored copy from the alternate temp copy (now out-of-date if additional changes are saved in Word) instead of from the Word-edited temp copy.
We are investigating the problem, but for now this situation can be avoided by either a) not syncing the stored document item (instead, use File | Save, Tools | Save All External Documents, or let UR save automatically), or b) clearing out the URL attribute of the stored document item (Ctrl+4, arrow down to URL attribute, Tab, Del, Enter) and restarting UR.
|