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Our tests cannot reproduce that error message. Once the document is stored as an Info Item, it should no longer matter where the document came from concerning opening it later from Ultra Recall (opening the link obviously will...).
Do you consistently get this error message?
- every time you Open Document on this Info Item?
- for other Info Items created for this pdf document?
- for Info Items created for other pdf files?
- if you delete the url value for the Info Item?
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