Thread: UR crashes
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Old 08-25-2020, 08:34 AM
yfuser yfuser is online now
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Join Date: 06-10-2011
Posts: 24
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I found my computer has both 32 bit and 64 bit installed. So I uninstalled both, installed 64 bit, has file crash issue, I updated those two office DLL files, still has issue. I uninstalled 64 bit and installed 32 bit, still have file crash issue.

I captured the info after I updated office DLL for 64 bit and default installation for 32-bit:
Ultra Recall Professional 6.1 (x64)
Copyright 2004-2020 Kinook Software, Inc.
Registered to: xxx
Windows version: Windows 10 Enterprise
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HTW21.DLL version 21,0,0,0
msptls.dll version 16.0.11929.20048
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.5
riched20.dll version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version 26.0.0.7
UltraRecall.exe version 6.1.0.1
unins000.exe version 51.52.0.0
Database filename: xxx
Database version: 4.0.1 [FTS]

Ultra Recall Professional 6.1
Copyright 2004-2020 Kinook Software, Inc.
Registered to: xxx
Windows version: Windows 10 Enterprise
Install path: C:\Program Files (x86)\UltraRecall
hrs32.DLL version 15.0.0.1
HTS21.DLL version 21,0,0,0
PolarSpellChecker.dll version 4.0.5.5
riched20.dll version 5.50.99.2050
SftPrintPreview_IX86_U_20.dll version 2.07
TER26.DLL version 26.0.0.7
UltraRecall.exe version 6.1.0.1
unins000.exe version 51.52.0.0
Database filename: xxx
Database version: 4.0.1 [FTS]
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