Quote:
Originally posted by kevina
Another aspect to consider is the level of support provided with Ultra Recall. From our experience, this is simply not available (at any price) with other PIM applications. The fact that we have an open forum (which we actively participate in), and provide unlimited support for the current version of the product adds real value to Ultra Recall (and requires significant resources on our part!).
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For the record, actively soliciting and responding to customer feedback by Kinook is a BIG reason that I am going with UR... gives me confidence that any problems will be resolved quickly and that the program will evolve in a way that meets customer needs.
The lack of such responsiveness by Microsoft is the reason that I wish I could ditch Outlook altogether but sadly it is not quite possible yet
