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It sounds like two different problems are being described here.
The first problem, where the Ultra Recall 1.4 setup is hanging, could be a corrupt install file (we use the same installation technology for all our products and have never had this error reported before). I would recommend clearing your browser cache, then re-downloading the v 1.4 installation file, uninstalling, and re-installing.
The second problem mentioned here is not very clear: does "intermittent problems loading" mean that Ultra Recall is not starting normally after being installed? Please provide more detail on the intermittent problems being encountered.
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