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Thanks Ken. I solved the rtf issue - that was my stupidity - enough said.
A new thing I have noticed - I don't know if others can reproduce it: when I start UR and then open a Word document item from UR, that first document ALWAYS opens in an external Word window. Once that first document has been opened, the others open internally within UR, as per my settings.
I don't know if this has to do with some sort of initialisation requirement, but I thought I'd mention it.
Graham
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