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The Vault action ultimately invokes the vault.exe command-line tool to perform the command, so if it's not getting files as it should it could be a bug in Vault. You can check the 'show command-line' checkbox on the Options tab of the Vault action before building to give you more details to provide to SourceGear to investigate.
Also, for automated builds, it's more reliable to specify the path for local files (by entering it in the Vault action's 'Path for local files' field) rather than depending on the working folder. In our tests (see the Vault.bld sample) performing a get does retrieve the files to an empty folder structure in this case.
You might also want to verify that you're using the latest versions of VBP and Vault.
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