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What version of Ultra Recall are you using, Standard or Professional? The standard version does not support keywording of pdf files...
When Ultra Recall imports a document that is keyworded, it retrieves the plain text of the item, then finds all relevant "keywords", lower-cases them, and saves them in an indexed table to optimize later searches. The lower-casing is done to facilitate case-insensitive searching, however, for some reason the text is not being lower-cased properly in your case. We will investigate this to see if a solution can be found.
When you copy the text from Adobe Acrobat Reader, then paste into Ultra Recall, you are essentially using that application to get the rich text of the item, then pasting it as rich text into Ultra Recall (which the Standard version does keyword)...
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