"Reset all system information to defaults: Checking this box will ensure that the system defaults for all system Info Items, Attributes, Related Items Pane layouts will be reset to the default values."
http://www.kinook.com/UR/Manual/comp...pairdialog.htm
It does not affect menu/toolbar/pane customizations.
If you don't want to or it doesn't help, make a copy of the db, open the copy, permanently delete (Shift+Del) everything except the problem item, compact, and ZIP and send it to
support@kinook.com. Thanks.