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-   -   License key invalid after updating to 4.2.1.2 (https://www.kinook.com/Forum/showthread.php?t=4821)

doris 03-31-2011 03:43 PM

License key invalid after updating to 4.2.1.2
 
Hi, kinook,

I just updated my UR Pro from version 4.2.1.1 to 4.2.1.2. Now UR shows "Trial version: 45 days remaining" in the title bar. When I try to enter my license information into the Register dialogue, the following message shows up: "The name and/or key entered is not valid".
I had to reenter my license key after a few updates in the past, but I never encountered this problem.

Any help appreciated
Doris

kinook 03-31-2011 03:47 PM

Make sure that Help | About | Install Info shows

Ultra Recall Professional 4.x

If it shows 'Ultra Recall 4.x', you will need to uninstall, then download and install the Professional edition from http://www.kinook.com/Download/UltraRecallProEval.exe.

Then, make sure to copy and paste all the lines between the 'Copy lines below/above' lines from the license info email (not just the license key) into the Register dialog.

doris 04-01-2011 05:23 AM

how embarassing ... I had downloaded the standard version instead of the Pro version. Now it works.
Sorry about that
Doris


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