UR crashes
Hi,
I have been using UR for long and my current version is 6.1. I am using Windows 10. I really want to keep using it, but more and more I am complaining about UR crash. I do not have a good pattern to describe. Usually when I try to do something (add a new line to a document in today's case), it crashes. The document text is not new, I am just adding a line to it and I have been updating it many times, now today three times in a row when I try to add a line, it closes. open, do the same thing, close. Three times. Now I am not editing that document. This is just one example. It happened other times with probably different scenarios. A workaround is that once that happen, I go to delete that document directly and save. then I can keep using. But, this really bothers me. I couldn't just share the whole file to you to debug. It's huge and contains personal information. So I really don't have good example to provide for you to troubleshoot. Thanks, yf |
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Tried, still got error
Hi,
Thank you for prompt reply! I have followed your links and updated the DLLs from v15.0.4420.1017 (installed with Office 2013) to v16.0.11929.20048 (installed with Office 2016) Still same error. However, I managed to re-create the issue with a very small data file. I can send to you and describe the steps, is that ok? Thank you! yf |
Test database sent
Hi,
I have sent the test database and steps to support@kinook.com. Let me know if you don't get it. Thanks, yf |
Unable to reproduce with
Ultra Recall Professional 6.1 (x64) Copyright © 2004-2020 Kinook Software, Inc. Registered to: xxx Windows version: Windows 10 Home Install path: C:\Program Files\UltraRecall HRW15.DLL version 15.0.0.1 HTW21.DLL version 21,0,0,0 MSPTLS.DLL version 16.0.11929.20048 PolarSpellChecker.dll version 4.0.5.5 RICHED20.DLL version 16.0.11929.20048 SftPrintPreview_x64_U_20.dll version 2.07 TEW26.DLL version 26.0.0.7 UltraRecall.exe version 6.1.0.1 UltraRecallX.exe version 6.1.0.1 unins000.exe version 51.52.0.0 Database filename: xxx Database version: 4.0.1 [FTS] https://kinook.com/Forum/showthread.php?t=3038 |
Continue ...
I found my computer has both 32 bit and 64 bit installed. So I uninstalled both, installed 64 bit, has file crash issue, I updated those two office DLL files, still has issue. I uninstalled 64 bit and installed 32 bit, still have file crash issue.
I captured the info after I updated office DLL for 64 bit and default installation for 32-bit: Ultra Recall Professional 6.1 (x64) Copyright © 2004-2020 Kinook Software, Inc. Registered to: xxx Windows version: Windows 10 Enterprise Install path: C:\Program Files\UltraRecall HRW15.DLL version 15.0.0.1 HTW21.DLL version 21,0,0,0 msptls.dll version 16.0.11929.20048 msvcr100.dll version 10.00.40219.325 PolarSpellChecker.dll version 4.0.5.5 riched20.dll version 16.0.11929.20048 SftPrintPreview_x64_U_20.dll version 2.07 TEW26.DLL version 26.0.0.7 UltraRecall.exe version 6.1.0.1 unins000.exe version 51.52.0.0 Database filename: xxx Database version: 4.0.1 [FTS] Ultra Recall Professional 6.1 Copyright © 2004-2020 Kinook Software, Inc. Registered to: xxx Windows version: Windows 10 Enterprise Install path: C:\Program Files (x86)\UltraRecall hrs32.DLL version 15.0.0.1 HTS21.DLL version 21,0,0,0 PolarSpellChecker.dll version 4.0.5.5 riched20.dll version 5.50.99.2050 SftPrintPreview_IX86_U_20.dll version 2.07 TER26.DLL version 26.0.0.7 UltraRecall.exe version 6.1.0.1 unins000.exe version 51.52.0.0 Database filename: xxx Database version: 4.0.1 [FTS] |
Still not working ...
Hi,
Today actually it's worse for the test. Yesterday UR crashes after I hit Enter for new line on that document. Today whenever I mouse click on the document title "My test data", UR is not responding and I had to kill it. I tried repairing the database but it's the same. I have tried UR 6.1 32 bit, 64 bit, 64 bit portable, 6.0 32 bit, 64 bit, all the same. I used the same file I sent to support last night. Let me know if there's anything else I can try. I will try more times to get to the stage where I can use the app (with workaround if needed). Thanks, yf |
I have been having same crashes when editing text & inserting images. Most repeatable is when working with tables. Regrettably, I was forced to stop using UR for my text editing needs.
There has been some talk about replacing UR with a live preview mark-down editor or some other stable editor. Hope this day comes! Every time I insert a row in a table (place mouse cursor past the right-side border of the last row cell) & hit enter. This repeatedly crashes UR with riched20.dll versions 5, 14, 15, & 16. I hope this helps. Thanks |
Thanks for the info!
I only used table feature little in UR, mostly I use it to store text inputs, web pages and PDF files. I don't have crash in early years (before 2015), but it becomes more and more in last three years. In addition to crash on text editor, today is another scenario, whenever I mouse click on an item on the tree, it is not responding. My guess is it has to do with some data in the documents. |
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Then, you could experiment with other versions that have better table and hyperlink support (if needed). Again, see https://kinook.com/Forum/showthread.php?t=2853 for more details. |
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https://www.lifewire.com/what-window...talled-2626084 Quote:
https://kinook.com/Forum/showthread.php?t=3038 |
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Still not able to reproduce. Try one of the following:
1) Uncheck Tools | Quick Options | Spelling: Enable spell checker and restart 2) Run the 32-bit version of UR |
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