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-   -   Access Violations, Runtime Errors & UR Crash (http://www.kinook.com/Forum/showthread.php?t=2820)

maynard 07-20-2007 09:52 PM

Access Violations, Runtime Errors & UR Crash
 
1 Attachment(s)
I've been experiencing a lot of access violations and system crashes over the past week. I've attached a rar file with dialog captures showing the errors generated.

To summarize:
  • - Access Violation on selecting "Open Contact" in contact editor -> UR crash -> current changes to contact are lost
    - Access Violations and Runtime Error on UR close -> UR crash
    - Access Violations when selecting item in tree -> item won't display in the viewer
    - Access Violations emptying trash -> UR crash

Let me know if I can provide further details or perform any procedures to narrow the problems down.

Thanks
maynard

Environment:
UR 3.1.1.6
Windows XP SP2

kinook 07-20-2007 10:11 PM

Were any changes made (software installations or updates, Windows updates, driver patches, etc.) on the computer when this started happening? What background/resident software+versions (temp file cleaners, anti-virus, anti-spyware, etc.) are installed?

Please ZIP and send or post:
1) The info from Help | About | Install Info
2) A .urd file and detailed steps to demonstrate the problems
3) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall"
4) The files at "%APPDATA%\Kinook Software\Ultra Recall"

Thanks.


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