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cnewtonne 04-09-2021 09:35 AM

Error when saving external RTF doc
1 Attachment(s)
This is a workflow I have been doing for years.

1. Copy content from a webpage e.g.

2. Open a blank info item external: ctrl+j (ms word)
3. Insert web content into Word & save
4. Back to UR and click resume internal editing
5. UR crashes (see image attached).

I have done this for years with no issue. Now, It crashes since I updated to 6.2

Ultra Recall Professional 6.2 (x64)
Copyright 2004-2021 Kinook Software, Inc.
Registered to: xxxxx (1-user license)
Windows version: Windows 10 Home
Install path: C:\Program Files\UltraRecall
HRW15.DLL version
HTW21.DLL version 21,0,0,0
MSPTLS.DLL version 16.0.11929.20048
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version
RICHED20.DLL version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version
UltraRecall.exe version
unins000.exe version
Database filename: C:\Users\......urd
Database version: 4.0.1 [FTS]

cnewtonne 04-09-2021 10:49 AM

I downgraded to Same procedure above no longer crashes UR.

kinook 04-09-2021 03:45 PM

Fixed in the latest download (

cnewtonne 04-11-2021 07:19 AM

UR no longer crashes using
Thank you.

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