View Full Version : How to fix 'no email associated program' errors

12-01-2009, 11:19 AM
If your Outlook/MAPI installation is corrupted, you might encounter an error like this when using Ultra Recall:

"There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel."

The following options can be used to correct this problem:

1) Repair the Outlook installation

Outlook 365: https://support.office.com/en-us/article/repair-office-apps-0850af82-da88-4858-9d9a-1b442d933f53

Other versions: https://www.companionlink.com/support/kb/Repair/Re-install_Outlook_2003,_2007,_2010,_2013,_2016

2) If Outlook is not installed or is not the default mail program, start RegEdit.exe and navigate to and delete the following registry values:

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail -> delete the (Default) value

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook -> delete the DllPathEx value

3) For 64-bit Outlook or Windows, also see