For your template item question: you can simpy copy the template item(s) from one urd file to another (using copy & paste or drag & drop).
Regarding the Outlook drag & drop problem, please download and execute the attached test console app. Please have Outlook running when you execute it (from a command prompt).
If the test app succeeds, you will get output similar to this:
C:\>otest.exe
EntryID values on clipboard:
EntryID=outlook:0000000039265A4ED10A6039264012E00
EntryID=outlook:0000000039265A4ED10A60392C4FB2D00
EntryID=outlook:0000000039265A4ED10A6039204FD2D00
The above output indicates that three objects are selected in Outlook. Other output would likely indicate an error occured, please post any output and/or email it to
support@kinok.com for our review.