You mention that your Outlook won't drag/drop. Please elaborate on what you mean by "won't" (error messages, what actually happens, etc??). What version of Outlook are you using?
It sounds like you want to import existing contacts from another application (Outlook, IS, ??) into Ultra Recall. Please indicate what you are importing these contacts from and we will offer some suggestions on how to most easily accomplish this.
Are you storing your .urd files on a USB flash (pen) drive? Is this causing problems for you?
The
faq on this forum offers what I hope is "plain english" help for a variety of topics, in addition to the help file and the other areas of this forum.