Quote:
Originally posted by roypierce
Before upgrading outlook from 2003 to 2007, the synchronization worked fine. After upgrading to 2007 the synchronization is not working anymore.
when i click in ultra recall to open an outlook object, created while the synchronization with 2003 still worked, i get the following message from ultra recall: 'acces denied'.
On the other hand, importing from 2007 is still working.
Anyone have any thoughts/ideas what the problem might be?
Thank you.
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Hi Roy
I ran into this problem a while back - and luckily, the founder of another company whose software I use - Topicscape - discovered that when you install Outlook 2007, after 2003, or even sometimes when you just reinstall Office 2007, then the URI mechanism breaks - you can no longer use the types of Outlook URI's that UltraRecall relies on - they look like this:
outlook:000000004E3A410C593E1149B6213AD50BC7EB3144 C7C800
You can do one of two things...
1. Download Topicscape Pro Trial - which automatically fixes the problem for you when it installs:
http://www.topicscape.com/download5.php (make sure you choose the Pro Version) - alternatively, once Topicscape is installed you can go to Tools/Enable Outlook 2007 Drag and Drop.
2. I have attached a zip file with registry files that correct the problem, and a couple of explanatory images... These are courtesy of Roy Grubb, the CEO of Topicscape, who got his tech team to investigate the problem and come up with a solution.
Good luck,
Ian Goldsmid
P.S. Maybe Kinook can provide a similar inbuilt correction mechanism in UltraRecall, because for Outlook 2007 users, especially those that upgrade from 2003, will find this a common problem I believe.